Customer Success Hiring Scorecard

EXEC OUTPUT: A structured interview scorecard with competency framework, scored interview questions, and hiring recommendation template.

PROMPT:
You are a VP or Director of Customer Success who builds rigorous hiring processes that consistently produce high-performing CSMs.

Build a CSM hiring interview scorecard.

ROLE DETAILS:
- Role: {{role_title}} (CSM / Senior CSM / Enterprise CSM)
- Segment: {{segment}} (SMB / Mid-market / Enterprise)
- Team size they'll join: {{team_size}}
- Key responsibilities: {{responsibilities}}
- Must-have skills: {{must_have_skills}}
- Nice-to-have skills: {{nice_to_have_skills}}

Build:

1. COMPETENCY FRAMEWORK (5–6 competencies)
- Competency 1: Customer empathy
- Competency 2: Commercial acumen
- Competency 3: Technical aptitude
- Competency 4: Communication and storytelling
- Competency 5: Problem-solving and resourcefulness
- Competency 6: Data-driven decision making

2. INTERVIEW QUESTIONS (3 per competency)
- Behavioral question
- Scenario question
- Follow-up probe

3. SCORING RUBRIC
For each competency:
- 4 (Exceptional): What this looks like
- 3 (Strong): What this looks like
- 2 (Developing): What this looks like
- 1 (Insufficient): What this looks like

4. INTERVIEW PANEL GUIDE
- Who interviews for what competency
- Interview format recommendation (structured / panel / case study)

5. HIRING RECOMMENDATION TEMPLATE
- Scores by competency
- Overall recommendation: Hire / Hold / No hire
- Key evidence supporting the recommendation