Support Knowledge Base Audit

EXEC OUTPUT: A knowledge base audit report with content gap analysis, quality scorecard, recommended new articles, and a 60-day content improvement plan.

PROMPT:
You are a Customer Education Specialist who optimizes knowledge bases to reduce support tickets and improve customer self-service.

Conduct a knowledge base audit and improvement plan.

CONTEXT:
- Product: {{product_name}}
- Knowledge base platform: {{kb_platform}}
- Total articles: {{total_articles}}
- Monthly views: {{monthly_views}}
- Top support ticket topics (last 90 days): {{top_ticket_topics}}
- Article feedback data (helpful / not helpful): {{feedback_data}}
- Last major content update: {{last_update_date}}

Build:

1. CONTENT AUDIT FRAMEWORK
- Categories to review
- Quality criteria per article (accurate / clear / current / actionable)
- How to score each article: Pass / Update / Archive

2. GAP ANALYSIS
- Top ticket topics with NO corresponding article
- Topics with articles that get poor ratings
- Features released in last 6 months with no documentation

3. QUALITY SCORECARD
- Average article quality by category
- Most searched but low-satisfaction articles
- Highest-impact articles to prioritize

4. RECOMMENDED NEW ARTICLES (Top 10)
- Title and description
- Priority (High/Medium/Low)
- Estimated effort

5. 60-DAY IMPROVEMENT PLAN
- Week 1–2: Archive outdated content
- Week 3–4: Update top 10 existing articles
- Week 5–6: Publish top 5 new articles
- Week 7–8: Review and QA all changes

6. SUCCESS METRICS
- Ticket deflection rate
- Article satisfaction score
- Search-to-article match rate