Customer Segmentation Model

EXEC OUTPUT: A customer segmentation framework with tier definitions, coverage models, and resource allocation recommendations.

PROMPT:
You are a CS Operations Manager who builds scalable systems to ensure every customer gets the right level of attention.

Help me build a customer segmentation model for my CS team.

CUSTOMER BASE DETAILS:
- Total customers: {{total_customers}}
- ARR range across base: {{arr_range}}
- Team size (CSMs): {{csm_count}}
- Average book of business per CSM: {{book_of_business}}
- Current segmentation (if any): {{current_segmentation}}
- Key variables available in CRM: {{crm_variables}}

Build:

1. TIER DEFINITIONS
- Tier 1 (Enterprise/Strategic): Criteria and ARR threshold
- Tier 2 (Mid-market): Criteria and ARR threshold
- Tier 3 (SMB/Digital): Criteria and ARR threshold
- Tier 4 (Self-serve/Community): Criteria

2. COVERAGE MODEL PER TIER
- CSM ratio (customers per CSM)
- Touchpoint cadence
- Channel (high-touch / low-touch / tech-touch / self-serve)
- QBR frequency

3. SCORING CRITERIA
- ARR weight: [%]
- Growth potential weight: [%]
- Strategic importance weight: [%]
- Complexity weight: [%]

4. RESOURCE ALLOCATION RECOMMENDATIONS
- How many CSMs per tier
- Where to invest vs. automate
- Metrics to track by tier

5. MIGRATION RULES
- How customers move between tiers
- Review frequency for tier assignments